---
title: "Is the Boiler Upgrade Scheme a Scam? (2026 Guide) | Alliant Energy"
description: "Is the Boiler Upgrade Scheme a scam? No — it's a real £7,500–£9,000 heat pump grant. Here's how to spot a doorstep pitch and verify a real installer."
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Heat Pump Grants · North West England

# Is the Boiler Upgrade Scheme a Scam? How to Spot a Fake Offer

No — it's a real UK government grant worth up to £9,000 toward a heat pump. The real risk is how it's sometimes sold at your door. Here's how to tell the difference.

By **Alliant Energy Team**· reviewed by MCS Registered Engineer Last updated  19 May 2026 

[Get a written quote](/heat-pump-quote) [Request a callback](/request-callback)

On this page

-   [Is the scheme real?](#real)
-   [How it actually works](#how)
-   [Why people think it's a scam](#confusion)
-   [BUS vs ECO4](#vs-eco4)
-   [Red flags](#red-flags)
-   [Verify an installer](#verify)
-   [Someone at your door?](#doorstep)
-   [FAQ](#faq)

Ready to act?

Free quote in one working day.

[Get a Quote →](/quote)

Is the Boiler Upgrade Scheme a scam? No — it's a real UK government grant worth up to £9,000 toward a heat pump, but the way it's often sold at your door is where the real risk sits.

Key takeaways

-   The Boiler Upgrade Scheme (BUS) is genuine: £7,500 toward an air source, ground source or water source heat pump, £5,000 for biomass, £2,500 for air-to-air, or £9,000 for off-gas-grid homes switching to an air-to-water or ground source heat pump — administered by [Ofgem](https://www.ofgem.gov.uk/environmental-and-social-schemes/boiler-upgrade-scheme-bus), running until 31 December 2029.
-   There's no income or benefits test for BUS — the single most confused point online, because it's constantly mixed up with [ECO4](/guides/eco4-solar-panels-free-install), which IS means-tested and requires specific benefits.
-   The grant is paid to your installer as an upfront discount on the quote — Ofgem's own guidance states installers “claim the money from Ofgem at the end of the project,” so you never hand cash to a rep to “unlock” it.
-   Only an MCS-certified installer can claim BUS on your behalf — you can check any installer's status yourself in under a minute at [mcscertified.com](https://mcscertified.com/find-an-installer).
-   Ofgem treats fraudulent BUS applications as a police matter, and directs disputes to RECC, HIES and the MCS complaints process.
-   The pattern behind most “is this a scam?” questions isn't a fake scheme — it's a real scheme sold the wrong way: unsolicited doorstep visits, sign-today pressure, and BUS being blurred with ECO4 eligibility.

## Is the Boiler Upgrade Scheme actually real?

Yes. The Boiler Upgrade Scheme is a genuine England and Wales government grant, administered by Ofgem on behalf of the Department for Energy Security and Net Zero, that pays towards the cost of replacing a fossil fuel heating system with a heat pump or biomass boiler. It isn't a cold-caller's invention, and it isn't a “too good to be true” giveaway — it's published, budgeted government policy, and you can read the eligibility rules yourself on [gov.uk](https://www.gov.uk/apply-boiler-upgrade-scheme).

What's real and what's suspicious are two different questions, though. The scheme is real. The person on your doorstep telling you that you've “definitely qualified” and needs a decision today is the part worth being sceptical about — and that's true whether they're talking about BUS or something else entirely.

## How does the Boiler Upgrade Scheme actually work?

You never receive the grant money yourself. Your chosen installer applies to Ofgem on your behalf, and the grant value is deducted from your quote upfront — Ofgem's official guidance for property owners is explicit that “the value of the grant for your chosen technology should be provided to you as an upfront discount on the quote provided to you by your installer,” who then “claims the money from Ofgem at the end of the project.” There's no income test and no EPC requirement to qualify — you just need to own the property (including rented-out properties) and be replacing a fossil fuel system.

Technology

Grant amount

Notes

Air source, ground source or water source heat pump

£7,500

Standard rate

Air-to-water or ground source heat pump, off-gas-grid property

£9,000

Enhanced rate, available until 31 March 2027

Biomass boiler

£5,000

Property must be off-gas-grid and rural

Air-to-air heat pump

£2,500

Residential properties only

_Source: [Ofgem, Boiler Upgrade Scheme (BUS)](https://www.ofgem.gov.uk/environmental-and-social-schemes/boiler-upgrade-scheme-bus), checked September 2026. For the full eligibility rules and how the application timeline works, see our [Boiler Upgrade Scheme 2026 guide](/guides/boiler-upgrade-scheme-2026)._

## Why do so many people think it's a scam?

Search “Boiler Upgrade Scheme” alongside “scam” and you'll find the same story repeated on UK homeowner forums: someone knocks on the door, or cold-calls, claiming the resident has “definitely qualified” for a free or heavily-discounted boiler or heat pump. They're often vague about which scheme they mean, sometimes conflating BUS with income-tested schemes like ECO4, and they push for a decision or a signature the same day.

None of that means BUS itself is fake. It means the doorstep and cold-call channel is a poor way to access a legitimate scheme — the same caution applies to double glazing, solar panels, or any other home improvement pitched unsolicited at your door. The grant is real; the sales method is the part to be wary of.

## How is the Boiler Upgrade Scheme different from ECO4?

This is where most of the confusion starts. BUS and ECO4 are both government-backed heating schemes, but they work in opposite ways.

Boiler Upgrade Scheme (BUS)

ECO4

Who can apply

Any homeowner, including landlords — no means test

Only households on specific benefits (Universal Credit, Pension Credit, Housing Benefit, and similar)

Property requirement

Any EPC rating

Usually EPC D, E, F or G

What it covers

Heat pumps and biomass boilers only

Insulation, boilers, and sometimes heat pumps

Typical value

£2,500–£9,000

Varies, sometimes covers 100% of cost for qualifying households

If a caller tells you that you “definitely qualify” for a free boiler without asking a single question about your benefits or household income, that's a mismatch worth noticing — genuine ECO4 eligibility depends entirely on means-testing, and genuine BUS has nothing to do with benefits at all. For the full breakdown of ECO4 rules, see our [ECO4 eligibility guide](/guides/eco4-solar-panels-free-install).

## What are the red flags of a doorstep or cold-call pitch?

Most of these apply to any unsolicited home-improvement sales call, not just heating grants — but they're worth having as a checklist the next time someone's on your doorstep.

-   Pressure to decide today — a legitimate installer will let you take a quote away, compare it, and come back in a week. BUS isn't a limited-time doorstep offer; it's a standing government scheme. 
-   Vague about which scheme they mean — if they can't clearly tell you whether they're offering BUS (no means test) or ECO4 (means-tested), that's a sign they're blurring the two to sound more appealing. 
-   No MCS number offered upfront — a genuine installer can quote their MCS certification number on request; it's required for BUS eligibility in the first place. 
-   Asking for money to “hold” or “process” your grant — the grant is applied as a discount on your installer's quote; nobody legitimately collects a separate payment to access it. 
-   No fixed business address you can find — a quick Companies House search takes thirty seconds and tells you if the company has any trading history at all. 
-   Cold-calling or unsolicited doorstep visits at all — reputable installers generally don't need to door-knock; their work comes from referrals, reviews, and their own accreditation. 

## How do you verify a Boiler Upgrade Scheme installer is legitimate?

You can do this yourself in a few minutes, before you agree to anything.

Step 1

### MCS register

Search their name or MCS number at mcscertified.com. Required for BUS eligibility — no listing, no grant.

Step 2

### TrustMark / NICEIC

Check trustmark.org.uk or niceic.com for government-endorsed consumer protection standards.

Step 3

### Companies House

Search find-and-update.company-information.service.gov.uk for trading history and a fixed address.

Alliant Energy publishes its own MCS, NICEIC, NAPIT, TrustMark and ISO 9001/14001/45001 accreditation details, and the same three checks above work for verifying any installer, anywhere in the country — not just us. For a longer walkthrough (including HIES deposit protection), see our [installer credential checklist](/guides/how-to-check-solar-installer-credentials).

> “Where we identify a fraudulent confirmation of consent, we may reject the application and contact you and the installer regarding the application. If needed, we may refer the case of fraud to the police.”— Ofgem, Boiler Upgrade Scheme guidance for property owners

## What should you do if someone's already at your door offering it?

Ask them to leave written details — company name, MCS number, and a callback number — and tell them you'll compare quotes before deciding. A legitimate BUS-registered installer has no reason to object to that; the scheme itself has no “sign today” deadline. If you want to check eligibility and get a proper quote in your own time, our [quote request page](/heat-pump-quote) gives you a written breakdown showing the grant applied as a discount, with no doorstep visit required.

As our own installer Adam puts it: _“I've never once needed a customer to sign on the doorstep. If a heat pump job is right for someone's home, a proper survey and a written quote will show that — nobody needs to be rushed into it.”_

### What goes wrong if you sign anyway?

If you've already signed something and have doubts, most consumer contracts for doorstep sales in the UK come with a 14-day cooling-off period during which you can cancel without penalty. If the installer isn't MCS-registered, or you suspect the paperwork was misrepresented, you can report it to Ofgem at BUS.enquiry@ofgem.gov.uk or 0330 053 2006, and to Trading Standards via Citizens Advice.

### Thinking about a heat pump the right way — not at the door

Alliant Energy is MCS, NICEIC, NAPIT, TrustMark and ISO 9001/14001/45001 accredited, based in Nelson and covering Lancashire, Greater Manchester, Merseyside and Cheshire. Get a written quote with the Boiler Upgrade Scheme discount already applied — no doorstep visit, no same-day pressure.

[Get your quote](/heat-pump-quote) [Request a callback](/request-callback)

## Boiler Upgrade Scheme scam questions, answered

### Is the Boiler Upgrade Scheme a real government scheme?

Yes. It's administered by Ofgem on behalf of the Department for Energy Security and Net Zero, offering grants of £2,500–£9,000 toward heat pumps and biomass boilers in England and Wales, running until 31 December 2029.

### Do I need to be on benefits to get the Boiler Upgrade Scheme?

No. There's no income or benefits test for BUS — that requirement applies to a different scheme, ECO4. BUS is open to any homeowner, including landlords, replacing a fossil fuel heating system.

### Can I get the Boiler Upgrade Scheme grant paid to me directly?

No. The grant is always applied as an upfront discount on your installer's quote, and the installer claims the money back from Ofgem after the work is done. Anyone asking you to pay them directly to “access” the grant is not following the real process.

### How do I know if a doorstep caller offering the Boiler Upgrade Scheme is legitimate?

Ask for their MCS certification number and check it at mcscertified.com, ask which scheme they actually mean (BUS or ECO4), and never feel pressured to sign the same day — the scheme has no doorstep deadline.

### Is the Boiler Upgrade Scheme the same as the “free boiler” scheme?

No. “Free boiler” offers usually refer to ECO4, which is means-tested and requires specific benefits. BUS is not means-tested and covers heat pumps and biomass boilers rather than gas boilers.

### What happens if I report a fraudulent Boiler Upgrade Scheme application?

Ofgem states it may reject the application, contact both parties, and refer confirmed fraud to the police. You can report concerns to BUS.enquiry@ofgem.gov.uk or 0330 053 2006.

### Is the Boiler Upgrade Scheme being scrapped?

As of September 2026 it's still open, with the enhanced £9,000 off-gas-grid rate confirmed until 31 March 2027. Scheme rules do get revised, so check gov.uk/apply-boiler-upgrade-scheme for the current position before applying.

Related guides

-   [Boiler Upgrade Scheme 2026 — full grant guide ](/guides/boiler-upgrade-scheme-2026)
-   [ECO4 eligibility guide ](/guides/eco4-solar-panels-free-install)
-   [Installer credential checklist ](/guides/how-to-check-solar-installer-credentials)
-   [Air source heat pump installation ](/services/heat-pumps)

**Methodology:** Grant figures and eligibility rules in this article are sourced directly from Ofgem's Boiler Upgrade Scheme guidance and gov.uk, checked September 2026 — not from secondary summaries. The doorstep-pitch pattern described is drawn from recurring, independently-verifiable reports across UK consumer forums rather than any single anecdote. Figures change as scheme rules are updated; always confirm current terms at gov.uk/apply-boiler-upgrade-scheme before applying.

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